Terms & Conditions
This agreement governing the terms & conditions of your use of bin cleaning service from Bluehill Service Co LLC is between you ("you" or "Customer"), as an authorized user of such services, and Bluehill Service Co, LLC (The Service).
This Agreement, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by Bluehill Service Co LLC (collectively, the "Agreement"), constitutes the entire agreement between Bluehill Service Co LLC and you regarding the Bluehill Service , LLC cleaning service. By using the Service, you confirm your acceptance of, and agree to be bound by, this Agreement.
In order for Bluehill Service Co, LLC to provide its service YOU MUST ABIDE BY THE FOLLOWING CONDITIONS or service could be interrupted or postponed:
a. Trash can(s) must be easily accessible to service personnel on scheduled service day. Trash can(s) should be left by the curb until 2 p.m. to allow service personnel easy access.
b. Trash can(s) must be free of excessive cooking / motor oils or un-bagged animal waste.
c. Trash can(s) must be free of chemicals, fresh paint, glue or other adhesive, or hazardous waste of any kind.
d. Trash can(s) must be free of building materials, e.g. plaster, stucco or concrete.
We would prefer the trash cans to be empty. Our technician will remove 1 to 2 bags of trash, clean your trash cans, and then place the bags back inside when done.
We reserve the right not to provide service if there is:
Unbagged trash – including excessive loose trash, yard clippings, diapers or animal waste.
Hazardous waste – including chemicals, paint, glue, or other adhesives.
Building materials – including plaster, stucco, or concrete.
If there are more than 2 bags of trash, excessive loose trash, hazardous waste or building materials, please notify us prior to 8 a.m. and we will skip the cleaning that day and credit your account. However, we cannot credit your account if you do not notify us before 8:00 a.m.
As part of our quality program, if the technician cannot service a trash can for any reason, he will take pictures showing why the trash can was not cleaned and leave you a notice indicating the reason. No refunds will be given for skipping a cleaning due to customer not adhering to responsibilities/conditions.
Bluehill Service Company responsibilities
If Bluehill Service Co, LLC fails to provide its service on the scheduled day of service for a reason other than the customer failing to meet its responsibilities in the paragraph above, Bluehill Service Co LLC will compensate the Customer by one of the following methods at its sole discretion: Arranging for the service to be performed on the next possible business day, crediting the customer for the missed service or extending the service contract.
Modifications to Customer Agreement
Bluehill Service Co LLC may amend this Agreement at any time by (a) posting a revised Customer Agreement at www.bluehillserviceco.com and/or (b) mailing or sending information regarding the amendment to the email address you provided to Bluehill Service Co LLC. We will welcome all inquiries, questions and comments regarding any changes made to the agreement from our clients. Our goal is to always serve our clients to the best of our ability and any changes to the agreement would be solely made for the betterment of the service program.
Modifications to Service
Bluehill Service Company, LLC reserves the right to modify our delivery of service for the betterment of our clients.
You agree to pay all charges for your use of the service at the prices then in effect for your area of residence. All charges will be exclusive of value added sales or other taxes, except as required by law. Bluehill Service Co LLC reserves the right to change prices or institute new charges for access to or use of the service. Any changes in pricing will be communicated to you by telephone, mail or email. It is your right to continue the service after your annual term or to discontinue the service at that time. Continued use of the services or non-termination of your Bluehill Service Co LLC account after changes are communicated to you by telephone, telephone message, mail OR email correspondence constitutes your acceptance of the prices as modified by the posted changes.
a. Payment for your Bluehill Service Co LLC service is due in accordance with your cycle of payment and must be made by the credit card designated by you, qualified check, or cash.
b. Charges are to be paid for the service that you have selected. Services are non-refundable. If payment by credit card to Bluehill Service Co, LLC is not honored or fulfilled by the issuer of your credit or debit card (or its agent or affiliate), you agree to pay all amounts due upon demand by Bluehill Service Co LLC. Each time you use the service you agree and reaffirm that Bluehill Service co, LLC is authorized to charge your designated card. Your card issuer's agreement governs your use of your designated card in connection with Bluehill Service Co LLC and you must refer to that agreement with respect to your rights and liabilities as a cardholder.
c. Except for showing acceptable proof that you have relocated to an area that Bluehill Service Co LLC does not provide service; your service fees that are paid in advance are non-refundable. If you have any question regarding any charges that have been applied to your account, please contact Bluehill Service Co LLC customer service department within 30 days of the charge date.
d. Bluehill Service Co LLC reserves the right to suspend or terminate your service without notice upon rejection of any credit or debit card charges or if your card issuer (or its agent or affiliate) seeks return of payments previously made to Bluehill Service Co LLC when Bluehill Service Co LLC believes you are liable for the charges. Such rights are in addition to, and not in lieu of, any other legal rights or remedies available to Bluehill Service Co LLC.
a. The failure of either party to enforce its rights under this Agreement at any time for any period shall not be construed as a waiver of such rights.
b. If any part, term or provision of this Agreement is held to be illegal or unenforceable neither the validity nor enforceability of the remainder of this Agreement shall be affected.
c. Neither Party shall assign or transfer all or any part of its rights under this Agreement without the consent of the other Party.
d. This Agreement constitutes the entire understanding between the Parties relating to the subject matter hereof unless any representation or warranty made about this Agreement was made fraudulently and, saves as may be expressly referred to or referenced herein, supersedes all prior representations, writings, negotiations or understandings with respect hereto.
e. Neither Party shall be liable for failure to perform or delay in performing any obligation under this Agreement if the failure or delay is caused by any circumstances beyond its reasonable control, including but not limited to acts of god, war, civil commotion or industrial dispute. If such delay or failure continues for at least 30 days, the Party not affected by such delay or failure shall be entitled to terminate this Agreement by notice in writing to the other.
f. Correspondence should be mailed to Bluehill Service Co, P.O. Box 490, Keswick VA 22947.